Privacy Policy


This revision of the Thinkspace Privacy Policy was last updated on 3 Sep 2021.



Introduction


Thinkspace respects and protects your data privacy rights. We have created this Privacy Policy because we understand your concerns about the usage and sharing of information your provide to us. This policy will explain on information collection and use practices of Thinkspace in connection with our services (“Services”), which are made available to you through our website (collectively the “Site”, “Thinkspace”, "We", or "Us"). Please read the following to learn more about how we collect, store, use and disclose information when you interact or use our website or services.



Description of User and Acceptance of Terms


This Privacy Policy applies to visitors to our Site, who view only publicly-available content (“Visitors”), individuals who have signed up to access and use our Services to take part in Challenges (“Users”), and Organizations who have signed up to access and use our Services for enterprise innovation (“Organizations”).

Children’s Privacy: Minors under the age of 13 are required to obtain parental consent before accessing and using our services to perform account registration, dislosure of Personal Information and challenge participation (“Users”).

By visiting our Site, Visitors are agreeing to the term of this Privacy Policy and the accompanying Terms of Service.

By signing up, accessing, and/or using the Services, you acknowledge that you have read, understood and agrees to be legally bound by the terms of this Privacy Policy and the accompanying Terms of Service for Challenges.



Information We Collect


Website Users And Customers Information

Thinkspace collects “Non-Personal Information” and “Personal Information” when you register an account or when you are granted access to a Thinkspace Workspace by your Organization. We may collect the following data about our Website Users and Customers (to the extent applicable):

Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information. We may collect, referring/exit pages and URLs, platform types, information you submit while using our Services.

Personal Information includes the information submitted through the registration process: your email, name, as well as other Personal Information you explicitly decide to share with us while using Our Services. If you are the representative of an Organization, you may choose to identify yourself by your Organization name. If any of the data that you provided is inaccurate or incomplete, you can change it in the “Settings” of our Services, or by contacting us directly.

Payment Information includes the information submitted through Stripe or PayNow process: your billing and mailing address, credit card information, email, name, contact number as well as other Personal Information you explicitly decide to share with us while using Our Services. We do not store your credit card information on our servers.


Customer Support Informatiion

Your email address and other correspondence to and from us may be recorded for various purposes such as monitoring customer service quality or compliance, checking accuracy of the information you provide us, preventing fraud or providing training for our staff or customer service representatives. Any information obtained from you through Customer support will be treated in accordance with the provisions of this Policy.


Information Collected From Other Sources

We offer you the functionality of using your social media credentials or single-sign-on to enter our Site. In that manner, we may access information about you which you have voluntarily provided through your social media account or single-sign-on account provider in accordance with such provider's policies, and we will manage and use any such personal data in accordance with this Policy at all times.



Purpose & Use of Data Collection


Thinkspace may collect and receive User Data from the website, workspace and Other Information in a variety of ways:

Thinkspace Website


Contact Information: When you register as a User or Organization on the website “Contact Us” page, or when you sign up to receive our newsletter, you will be asked to provide certain information. This may include your name, email address and company name. All information we collect and/or receive under this section is collectively called “Contact Information”. The Contact Information is used to provide the requested Services, and to contact website Visitors, Users, Posters for purposes of direct marketing of our current and future products and services.



Thinkspace Workspace


Workspace & Account Creation: To create or update a Workspace account, you or a representative of your Organization will supply Thinkspace with an email address, password, domain and/or similar account details including first name, last name, email address, and company name (if applicable). If these setup details are not provided, we may be unable to provide the Services.

Profile Information: You may voluntarily provide additional information to create a more holistic profile associated with your account. You may include your biography, links to your social media, links to your personal website, profile image, projects you have done, photos, screen name, skills, education experience, employment history, and other information. We utilise this information to create your account’s Profile.

Challenge Submission Information: If you would like to register and/or submit an entry for a challenge through our Services, you will need to provide your name, email address, the names of your submission, description of your submission, names of your team members and other information required by the applicable Organization (collectively, the “Challenge Submission Information”). We may share this information with the application organizations. We may use such information to recommend tailored challenges that align to your interests.

User Collaboration: Our Services provide different ways for users who have been granted access to a common Workspace to collaborate and tackle challenges. When Users are in the same Workspace, the User Information may be displayed to other Users in the same or connected Workspaces and in the same Teams. For example, an User’s email address may be displayed on the team's ideation workspace.



Other Information


In addition to the Data collected from Thinkspace Website and Workspace, we may collect “Other Information” about the User usage activity, cookie information, third party data and more. Thinkspace uses Other Information in accordance to our legitimate interests in operating our Services, Websites and Business. Once Data has been aggregated, anonymized or de-identified so it is no longer associated with an identified user, Thinkspace may use the Data for any business purpose. On the contrary, when the Personal Data can be used to identify a natural User, it is protected under the Personal Data Protection Act (PDPA).

Account Creation & Login: To facilitate account creation and login, if you choose to link your Thinkspace account with a third party provider such as Azure Single Sign On, we will use the information that you allowed us to capture from the third parties.

Operational Activity: Thinkspace uses your Data to update, maintain and protect our Services, Websites and Business. These include the use of Other Information to support delivery of the Services so as to prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities upon User’s request.

Third Party Services: Thinkspace may integrate, collect and share Data with third party services to track the activity usage of Users. When integrated, Thinkspace may share Other Information with Third Party Services such as Google Analytics, Stripe and Single Sign On Service Providers. These Third Party Services are not owned nor controlled by Thinkspace, therefore they have their own policies and practices for data collection and use.

User Activity: Thinkspace automatically collect certain information when Visitors visit the Site and when Users or Posters access the Services. This information consists of IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Site Visitors visit, and similar information concerning your use of the Site, and our Services.

Enhanced Service Offerings: Thinkspace is constantly improving existing Services by bringing in useful features to your Workspaces and Users. For example, we may improve search functionality by using Data to determine and rank the relevance of content to Users, incorporate Service suggestions based on historical use and predictive models, identify industry trends and insights, and customize a Services experience to drive increased productivity and make data-driven decisions.

Communication: Thinkspace may send you service, technical and other administrative emails and other types of communications. We may also update you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services which you may not opt out from. Moreover, we sometimes send promotional emails about new product features, promotional communications or other news about Thinkspace. These are marketing emails which you can control whether you want subscribe to.

Customer Service: Thinkspace may use your Data and Other Information to communicate with you by responding to your requests, comments and questions through emails or social media channels.

Billing & Adminstrative Matters: Thinkspace may contact you for the purpose of invoicing, account management and hence, we use your account Data to administer accounts and track of billing payments.

Cookie: Thinkspace collect information using “cookie” technology. Cookies are defined as small packets of data that a website stores on your computer or mobile device to “record” information about your visit. We may use session cookies (which will expire every time you close your web browser) and persistent cookies (which stay on your device until you delete them) to better understand how you interact with the Site and our Services, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our Services. You can turn off the cookie feature on your computer or mobile device if you do not want us to place a cookie on your hard drive. However, if you decide not to accept cookies from us, the Site, and/or Services may not function properly.

Any information which you provide to us is not made available to any third parties without your permission and is used by Thinkspace only in line with the purpose for which you provided it and in accordance with the Act.



Sharing of Personal Data


We do not share your Personal information to anyone except as set out herein.

Sharing outside Thinkspace: Personal Information may be provided to third parties, including your organizations, legal, regulatory or law enforcement authorities for the purpose of satisfing the legal or regulatory requirements of governments, regulatory authorities or other self-regulatory organizations, or to comply with a court order. Third parties are restricted from using the data in any way other than to provide service for Thinkspace, or services for the collaboration in which they and Thinkspace are engaged.

In the event of a sale, merger, assignment or transfer of our company, we reserve the right to assign or share your Personal Information with such third parties and their advisers. You will be sent notice of such an event and require the buyer to treat your Information in accordance with this Privacy Policy.

Sharing within Thinkspace: We may share your Personal Information within Thinkspace, where we manage our internal operations, for business purposes, legal and regulatory purposes, analytics purposes and marketing purposes to ensure we have correct or up to date information about you and to better manage your relationship with us.



Retention of Personal Data


We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying accounting, reporting, or legal requirements.

In some circumstances, we may anonymise your Personal Data (it can no longer be associated with you) for research, statistical or analytics purposes in which case we may use this information indefinitely without further notice to you. When Personal Information is no longer needed, we either anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data.



How Long We Keep Your Data


Following termination or deactivation of your User account, Thinkspace will retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Thinkspace will retain your information for the purpose of complying with its legal and audit obligations, and for backup and archival purposes.



Thinkspace For Education


Thinkspace Education provides Services to teaching professionals and students. We will only collect students' and teaching professionals' data where such collection is authorised by participating educational institutions in the country. We will share these data with third party service providers solely to the extent necessary for them to perform a business or technology support function for our Service. This may include data processing, account management, integration with third party services or the provision of usage analytics.

Education institutes will have direct control of student data at all times. If a school wishes to inspect, review, amend or delete data we have collected from a student, they may submit an authorised request to us in writing to hello@thinkspace.ai using a school email address that is registered on Thinkspace Education account. To protect the student's privacy and security, we will take reasonable steps to verify the identity of the person who made the request before granting access to data or approval for deletion.



Links To Other Websites


As part of our Services, Thinkspace may provide links or integrations with other websites or applications. This may include social media integrations or single sign on. However, Thinkspace is not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by Thinkspace through our Services, therefore does not apply to your use of a third party website accessed by opening a link on our web application or websites. In the event that you access or use our Services through or on another website or application, the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage you to read the privacy statements of other websites before proceeding to use them.



Communication


Thinkspace will communicate with you via electronic means (e.g. SMS, chat, emails). We may forward notifications about activity on any of our Services, that we deem relevant for you, to your email or as an in-app notification. Examples of such activities are if you have been invited to Thinkspace, or if a new challenge has been launched, or if someone tags you in a comment. You can opt out of some of these notifications by changing the notification settings in any of Our Services.



Marketing


In relation to Direct Marketing, we will obtain your consent before using your Personal Information to send you product news or useful information on how to use our product that we deem relevant. However, Thinkspace will not forward any marketing materials from third parties to you.

Direct Marketing means our communication with you such as mail, telemarketing or email, using your contact information, to inform you about products and services that we think may be of interest and value to you. This does not include communications regarding products or services that you currently have, including improved ways to use the products, or additional features of the products.

You have the right to prevent us from contacting you for marketing purposes, anytime we send promotional content to you. If you prefer not to receive Direct Marketing communications and/or not have your Personal Information shared within Thinkspace for the purpose of marketing, you opt out from Direct Marketing and/or shared information lists by unsubscribing or by contacting us directly.



How We Protect Information


Thinkspace implements appropriate security measures to protect your Information from loss, misuse, unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of your Information, and compliance with applicable laws and regulations. Your account is protected by your password, hence we recommend you to use an unique, strong password for your account, and log out of your account after each use.

Thinkspace further protects your Information from potential security breaches by implementing technological security measures such as encryption and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by a breach of such firewalls and/or secure server software. By using Our Service, you acknowledge that you understand and agree to assume these risks.

More information about Thinkspace's security measures can be accessible at https://thinkspace.ai/security.



Your Data, Your Rights


You can indicate that you do not wish to receive notifications from Thinkspace under the “notifications” settings of our Services. This setting does not cover us contacting you for changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. Please note that Thinkspace may continue to send you administrative emails with notices that we, at our sole discretion, consider important.

You have the right to prevent us from contacting you for marketing purposes, anytime we send promotional content to you. If you prefer not to receive our Direct Marketing communications and/or not have your Personal Information shared within Thinkspace for the purpose of marketing, you opt out from Direct Marketing and/or shared information lists by unsubscribing or by contacting us directly.

You have the right to retain and reuse the Personal data that you have provided to us. Upon such a request, we will transfer Your Personal data records to You in a machine-readable format. You have the right to Use and/or transfer this data to another service provider without our hindrance.

If you do not want your data to be processed for analytics purposes, you have the right to ask us not to, and we will accept your request not to do so.

Please also know that you have the right to have all of your data removed from our Services upon your explicit request and without our objection to it, or termination of Services unless we still have legal grounds to preserve it, or if you have outstanding financial commitments to us.



Cookie Policy


Our Site uses “cookies”. A cookie is a very small piece of information that a website sends to your computer when you access the site. This information is stored by your browser and accessed each time you visit the site. When you return to our Site, we detect whether you have one of our cookies on your computer and use this information to provide additional functionality to the Site and help us analyze Site usage more accurately. You can disable cookies by changing the settings in your browser (“Managing Cookies”).

For more information about cookies https://www.allaboutcookies.org

Managing Cookies: All browsers allow you to fine-tune cookie settings and determine which ones to accept and which to disable or delete. Your browser can also notify you when you receive new cookies and allows to you to take action. Consult your browser’s Help section for more information on adjusting its cookie settings.

Cookies allow you to take advantage of some of our Site’s essential features, so we recommend you leave them turned on. If you block or otherwise reject cookies the Site may not function correctly and you may not be able to access restricted parts of the site that require you to log in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.



Changes to Privacy Policy


This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy and will post any changes on the Site as soon as they go into effect. By visiting and/or accessing the Site, and/or Services after we make any changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer to this Privacy Policy on a regular basis.



Contact Information


If you have any queries about our Privacy Policy or queries in general, please do not hesitate to contact us or via mail to No. 50 Armenian Street, #04-03 Wilmer Place, Singapore 179938.